Return Policy

Original sales receipt must accompany returns.

We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion, after 7 calendar days, we will offer an exchange or store credit only.

Items must be in “new, unaltered, and unused condition”:

  • no damage in any way
  • not a special or custom order

If an item is damaged when received or is incorrectly shipped by us, please contact us immediately.
Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.
If an item cannot be returned or has a different return policy time period other than 7 days, it must not be damaged.

Refunds are contingent upon inspection of item(s) once received. There is a 15% restocking fee for returned items that are not being exchanged and not damaged.

You MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded.

Customer is responsible for all shipping costs if seller is not at fault.

This product is reasonably fit for the purposes described on the label when used in strict accordance with label instructions. The manufacturer is not responsible for any use of this product that is contrary to the label instructions on the container, or under abnormal conditions that are not reasonably foreseeable by the manufacturer and/or seller. The buyer assumes all risk associated with use beyond label instructions or under abnormal conditions.


BioSafe Systems
22 Meadow Street
East Hartford, CT 06108